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Texas Board of Pharmacy Defense

Understand how the TBP Affects Your Pharmaceutical Practice

What is the Texas Board of Pharmacy?

The Texas Board of Pharmacy (TBP) is a state regulatory agency responsible for overseeing and regulating the practice of pharmacy within the state.

Its primary mission is to protect public health by ensuring that pharmacists and pharmacies meet established standards and adhere to relevant laws and regulations.

How does the TBP affect my Pharmaceutical Practice?

Some of the key responsibilities and functions of the Texas Board of Pharmacy include:

  • Licensing and Registration: The board is responsible for issuing licenses and registrations to pharmacists, pharmacy technicians, and pharmacies operating within the state.

  • Compliance and Enforcement: It monitors and enforces compliance with state pharmacy laws and regulations. This includes conducting inspections of pharmacies and taking disciplinary actions when violations occur.

  • Continuing Education: The board often requires pharmacists and pharmacy technicians to complete continuing education to stay current with advancements in the field and ensure the safe and effective practice of pharmacy.

  • Drug Control: The board plays a role in regulating the distribution and dispensing of controlled substances and prescription medications to prevent abuse and ensure patient safety.

  • Rulemaking: It establishes rules and regulations related to pharmacy practice to maintain high standards of care and protect public health.

The Texas Board of Pharmacy is an essential regulatory body in the state, working to ensure the safe and responsible practice of pharmacy to benefit the people of Texas.

Type of TBP Cases

The Phan Law Firm handles a variety of cases related to pharmacy practice and regulation. These cases can involve pharmacists, pharmacy technicians, and pharmacies. Here are some common types of cases that the Firm may deal with:

  • Licensing Issues: Cases related to the initial issuance, renewal, or revocation of licenses for pharmacists and pharmacy technicians. This can include cases where individuals have not met the licensing requirements or have committed offenses that may affect their eligibility for licensure.

  • Dispensing Errors: Cases involving medication dispensing errors made by pharmacists or pharmacy technicians. These errors can lead to harm to patients and may result in disciplinary actions.

  • Drug Diversion: Cases related to the diversion of controlled substances or prescription medications for illegal purposes, such as drug trafficking or personal use by pharmacy staff.

  • Violations of Pharmacy Laws and Regulations: Cases where pharmacies or pharmacy personnel are found to violate state pharmacy laws and regulations, including issues related to record-keeping, labeling, and prescription filling.

  • Patient Complaints: Cases initiated based on complaints from patients or healthcare providers regarding the conduct or actions of pharmacists or pharmacies. These complaints can include issues related to patient counseling, customer service, and more.

  • Substance Abuse: Cases involving pharmacists or pharmacy technicians who have substance abuse problems and may be endangering patients’ safety through their actions.

  • Fraud and Misrepresentation: Cases where pharmacies or pharmacy personnel engage in fraudulent activities, such as billing for medications or services not provided or misrepresenting information to patients or insurance companies.

  • Non-Compliance with Controlled Substance Regulations: Cases involving pharmacies that fail to comply with regulations related to the storage, handling, and dispensing of controlled substances.

  • Continuing Education Violations: Cases where pharmacists or pharmacy technicians fail to meet continuing education requirements mandated by the board for license renewal.

  • Administrative Violations: Cases related to administrative matters, such as failure to maintain proper licensure records or comply with board communication requirements.

These are just some examples of the types of cases that the Phan Law Firm may handle. The specific details of each case can vary widely, and the board investigates and takes appropriate actions based on the facts and circumstances of each case.

Understanding the TBP Complaint Process

The Board Pharmacy Complaint

Unlike most other licensing agencies that issue a Board notice of complaint letter outlining a complaint without producing the type of evidence at this stage to determine whether a violation(s) occurred and requires ongoing investigation by the Board staff, the Board of Pharmacy operates differently in this regard.

Specifically, the Board of Pharmacy usually has already done much of its investigation against a pharmacist and/or pharmacy and has accumulated a great deal of evidence prior to issuing the notice of complaint letter to the pharmacist and/or pharmacy.

In the firm’s experience, the Board staff generally delays sending out an initial notice of complaint letter until the Board staff is assured that it has sufficient evidence to conclude that a violation has occurred under the Texas Pharmacy Act and/or its rules. When it is assured in this position, the Board staff then sends out the initial board notice of complaint letter. Of course, the Board, depending on what is being alleged, is still positioning itself to gather more evidence, including a statement from the pharmacist or pharmacy, as well as requesting the execution of medical releases for more information.

The Informal Resolution Process – The Informal Settlement Conference

In many complaints that arise against pharmacists and pharmacies, the Board of Pharmacy will generally extend an invitation to the pharmacist or pharmacy licensee and their attorney to attend an informal settlement conference at a location, date, and time that is certain. Although referred to as “informal,” it is anything but informal as this is a serious meeting where the pharmacist is requested to appear before the Board staff and its attorneys. This is a meeting designed to ask questions of the pharmacist or pharmacy in order to determine whether the allegation(s) are substantiated.

The informal settlement conference, it should be noted, affords the licensee and their attorney a forum to present their case (i.e., explain facts), argue their position (i.e., defenses), and demonstrate any extenuating circumstances and/or mitigation that might be present. In short, it is an opportunity for the licensee to respond to the allegation(s) alleged by the Board. At the end of the informal settlement conference, cases can be resolved through dismissal if the violation(s) is unsubstantiated. If not, and the Board staff believes that there are substantiated violation(s), it will recommend discipline (the disciplinary mark on a licensee’s license and terms, conditions, and/or restrictions) in a proposed Board order known as an Agreed Order. Because each case is different, the terms will vary and be contingent on various mitigating factors as well as aggravating factors.

There are untold considerations with respect to how best to present a pharmacist’s or pharmacy’s interests in an Informal Settlement Conference, and no two cases are ever identical, even for an attorney such as Mr. Phan, who has presided over hundreds of these cases, both from the prosecuting side with two separate licensing agencies and in private practice defending licensees. An attorney such as Mr. Phan, who is experienced in this area and who has represented pharmacists and pharmacies before the Board of Pharmacy, will be able to adequately prepare the licensee for this process, including the discussion of how best to handle difficult questions and issues that are inherent in all cases. Mr. Phan will be able to understand the composition of the Board of Pharmacy, their personalities, and their motivations (they vary depending on the staff makeup) to best advise the pharmacist or pharmacy as to how best to respond. Above all, Mr. Phan will be able to prepare and explain to the pharmacist or pharmacy the consequences and implications of each action.

A Finding(s) During the Investigatory Process of a Violation(s) and the Proposed Agreed Order

Suppose the Board of Pharmacy believes, during the course of its investigation, that a pharmacist or pharmacy has committed violations. In that case, it will issue a proposed disciplinary order, otherwise known as an Agreed Order.

The proposed Agreed Order will list specifically each violation and the provision in the law for that violation. The proposed Agreed Order will also contain the proposed permanent mark of discipline, which ranges from the least severe marks all the way to the most severe mark, a Revocation.

A pharmacist or pharmacy who receives this proposed Agreed Order must decide whether to accept the proposed discipline or to further contest the determinations of the Board of Pharmacy if he or she disagrees, either contested parts of the proposed Agreed Order that are objectionable or the entirety of the proposed Agreed Order.

It is important to understand that if a pharmacist or pharmacy agrees with the proposed Agreed Order and signs it, this will be disciplinary action on the pharmacist or pharmacy’s license that will be permanent for as long as the licensee holds a license.

Generally, the Board of Pharmacy proposed Agreed Orders that are recommended to attempt to follow a schedule that is consistent with the violation(s) juxtaposed to the severity of the violation(s). The proposed Agreed Order for discipline will ultimately center on the particular facts and substantiated findings of wrongdoing in your particular case. One should know that it is based on a formulaic schedule developed by the Board of Pharmacy and that it is not randomly administered based solely on the whims of the Board of Pharmacy.

The Formal Disciplinary Phase of a Board of Nursing Investigation – Formal Charges

If the pharmacist and pharmacy do not agree with the proposed Agreed Order, the Board of Pharmacy will file a document known as Formal Charges.

This is a legal document that specifies each allegation against the pharmacy and pharmacist and the legal authority for that claim. Once this document is filed, the complaint itself becomes public in nature as the Formal Charges are attached next to the pharmacist’s or pharmacy’s licensure information on the Board’s website. The Board of Pharmacy then begins the formal resolution process by filing the matter for a contested case hearing (i.e., trial) with the State Office of Administrative Hearings (SOAH) before an Administrative Law Judge (ALJ).

A Contested Case Hearing at the State Office of Administrative Hearings

In this formal proceeding, the Board of Pharmacy attempts to persuade the ALJ, with the evidence it has accumulated, that the pharmacist or pharmacy is in violation. Because the pharmacist or pharmacy is a party to this proceeding, he or she will assuredly be called as a witness to this proceeding.

One must know that a pharmacy or pharmacist who enters this phase of the proceedings will be afforded due process, but one must understand the process of this formal proceeding and not ignore it. If the Board of Pharmacy is successful in persuading the ALJ, the ALJ will issue a decision called a Proposal for Decision (PFD) with findings of fact and conclusions of law. If there are findings of violations found, the licensee invariably (with few exceptions) will receive discipline on their license from the Board.

Consideration of whether a pharmacist or pharmacy wishes to accept a recommended Agreed Order or continue to dispute the alleged violation(s) will turn on that particular case. There is no one-size-fits-all when this analysis is being made and advice provided to the licensee. There may be situations where, based on the fact that there is a violation(s) for which there is no plausible defense to defeat the violation(s), a pharmacist or pharmacy will have to give strong consideration to accepting and negotiating a more favorable Agreed Order for discipline.

With respect to negotiating a more favorable Agreed Order in the face of an undefeatable violation(s), consideration is given to providing mitigating factors and remedial evidence to further reduce the severity of the sanction and practice stipulations.

Important considerations if a Pharmacist or Pharmacy Licensee is under investigation by the Texas State Board of Pharmacy

During the Board of Pharmacy’s disciplinary complaint process, it is important to realize and recognize that there are attorneys and law firms that are devoted strictly to defending pharmacists and pharmacies. The Phan Law Firm, P.C., is proud to consider itself in this group and one of the leaders in this area, devoting its practice exclusively to defending pharmacists, pharmacies, and other health-related professionals.

Generally, the disciplinary process is initiated by a Board of Pharmacy complaint letter to the pharmacist and/or pharmacy, depending on who the alleged licensee is and the subject of the complaint.

A pharmacist or pharmacy will usually learn of a complaint either by receiving a Board of Pharmacy complaint letter notifying him or her of an investigation that has been opened against the pharmacist. This complaint letter will generally include a proposed Agreed Order being recommended by the Board Staff. The pharmacist is provided an opportunity to respond to the allegation(s) by written response.

The pharmacist may also be notified of an Informal Settlement Conference. First, the pharmacist may be advised that he or she may, if he or she disputes the allegation(s) or refuses to accept the recommended disciplinary action, request that the case be set for a contested case hearing (i.e., trial) at the State Office of Administrative Hearings. Second, a pharmacist or pharmacy may learn of the complaint when an investigator from the Board of Pharmacy, without prior notice provided, makes an in-person appearance to the pharmacist, either at his or her home or at the place of employment.

During this meeting, the Board investigator will inform the pharmacist and pharmacy of a Board complaint. If either of these situations arises, it is advisable that the pharmacist or pharmacy consult with an experienced professional license defense attorney immediately. The Phan Law Firm, P.C., will assist with the process. Both processes are gut-wrenching, and, in our experience, the tone and tenor follow an aggressive posture by the Board of Pharmacy, who makes terse demands and requests of the pharmacist or pharmacy.

Important considerations about the Board's Investigation Process

Pharmacists and pharmacies must be cognizant that due to the nature of work that its licensees perform, handling and dispensing countless thousands of controlled medications, the Texas State Board of Pharmacy facilitates its investigations with other similar state governmental agencies with an interest in ensuring compliance with controlled substances.

These other governmental agencies include the Texas Department of Public Safety, the Drug Enforcement Agency, and, where applicable, state and local law enforcement. These entities often share information and documents with each other. This means that the Board of Pharmacy is often privy to more information and is armed with this information as it investigates pharmacists and pharmacies.

Pharmacists, in particular, must understand that when they work for a large retail pharmacy, their interests and those of their employer, a large retail pharmacy, are different and, oftentimes, conflict. Pharmacists must understand the nature of this conflict in their response to the large retail pharmacy personnel and the large retailer’s attorney, who is most likely advancing the interests of the large retail pharmacy and not that of the pharmacist.

Texas Board of Pharmacy Defense Lawyer

At the Phan Law Firm, P.C., our attorney, Phong Phan, was the former in-house attorney at the two health-related professional licensing agencies, the Texas State Board of Dental Examiners and the Texas Board of Nursing. Both of these agencies share, in many ways, the same regulatory scheme and complaint and disciplinary process as the Texas Board of Pharmacy. Mr. Phan, during his time as an in-house attorney at these boards, worked closely with the Board’s Director of Enforcement, Executive Director, Board members, and the investigatory staff and advised the staff regarding all types of disciplinary cases and practice violations. He also advised the staff and Board members regarding eligibility issues for applicants seeking to become licensed but had issues (e.g., criminal history) that may have prevented their licensure upon application.

Because of his unique background, Mr. Phan fully understands the disciplinary process at the Board of Pharmacy during all phases, having prosecuted thousands of violations of involving health professionals. Mr. Phan is intimately familiar with the statute authorizing the Board’s authority to discipline pharmacists and pharmacies, including an equal familiarity with the Board’s rules. Mr. Phan, with the expertise earned during his time at these licensing boards, now defends licensees, especially pharmacists and pharmacy owners, in board disciplinary complaints. Mr. Phan does so without compromise and does so to best advance his client’s interests.

As one can see, the above process is daunting. Each step requires an attorney who can guide a pharmacist and pharmacy through that process and provide sound, careful legal advice at each step so that the pharmacist or pharmacy is in the best position to understand the consequences of each action and make the best decision for him or her depending on his or her unique facts. A pharmacist or pharmacy licensee often feels overwhelmed when faced with a Board complaint, not knowing who to turn. The Phan Law Firm, P.C., understands this. Candidly, the decision to hire an attorney is critical and important, one that is not to be taken lightly. Given the years of education and training by pharmacists, the firm expects that each potential pharmacist client will continue to do his or her due diligence in researching an attorney and finding an attorney and firm that can best obtain the right result for him or her.

One of the key considerations, the firm believes, is whether that attorney has experience with licensing boards such as the Board of Pharmacy and has defended pharmacists and pharmacy licensees before the Board of Nursing. The Phan Law Firm, P.C., is this firm.

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Reviews

Patient, Kind and Knowledgeable

Phong and his team were fantastic. He was kind, patient, and very knowledgeable. He guided me through the process with compassion and expertise. My issue was resolved favorably, and I remain forever grateful for his professional support and guidance.

A.B.

Nurse
Dec 12, 2023

Completely Exonerated

Mr. Phan calmly and professionally guided me through every step of a very stressful situation. He is extremely knowledgeable and attentive, and I was completely exonerated thanks to Mr. Phan’s assistance. I highly recommend his services if you are in need.

R.D.

Occupational Therapist
Dec 6, 2023

Honest and Open

Mr. Phan’s calm demeanor helped me remain calm through a very stressful time. He was honest and open each step of the way. He thoroughly reviewed all records and planned the best course of action.

L.O.

Psychologist
Jun 10, 2023

Exceptional Attorney

Mr. Phan is an exceptional attorney. He is experienced and knowledgeable, and he knows how to utilize them effectively.

B. A.

Dentist
Dec 15, 2022

Attentive and Patient

Mr. Phong is very attentive and patient. He took his time to understand the situation, and he guided me at every step. His knowledge, expertise, and professionalism are a testament to write about. Thank you, Mr. Phong.

J.W.

Nurse
Dec 26, 2023

Best Possible Outcome

This attorney knows what he is doing and is the best! From his communication and how hard he works for you to get the best possible outcome, you’re in great hands. Thank you and your team so much!

N. M.

Nurse
Dec 12, 2022

The Right People to Handle my Case

When your career and license are on the line, hire the right Attorney. Mr. Phan and his team are well-versed in Professional License Defense and will guide you judiciously (and keep you informed) through your legal issues every step of the way. I hired him to handle a legal issue with the Texas State Board of Nursing; I am glad I came to the right people to handle my case. I am extremely grateful and appreciate all the hard work; it’s been quite a journey, and I am grateful for the final outcome.  Thanks to you and your team, a big weight has been lifted off my shoulders.

X. M.

Nurse
Dec 15, 2021

Calm, Empathetic and Experienced

I hired Mr. Phan to help me during an extremely stressful time. I was in a situation where I had to deal with the Texas State Board of Dental Examiners (TSBDE), and Mr. Phan and his team guided me through every step of the process. His calm and empathetic demeanor helped relieve most of my anxiety, and his knowledge and experience allowed me to resolve my matter with a favorable outcome. I found him to be an invaluable resource, and I would highly recommend Mr. Phan to anyone looking for excellent representation.

G. T.

Dentist
Nov 12, 2022

Personable and Professional

I worked with the Phan Law firm for a period of four months while Mr. Phan represented me in a legal matter. Mr. Phan was very responsive and responded to my emails within 24 hours. He was both personable and professional and communicated with me regularly to keep me posted regarding the progress he was making. I highly recommend Mr. Phan and his team.

D. S.

Licensed Professional Counselor (LPC)
Dec 2, 2022

Very Attentive to Details

Mr. Phan is a very professional Lawyer and very attentive to details. He will explain to you what he can do and not do from the beginning. Very detailed itemized bills and very helpful assistance from Ms. Sarah. I would recommend Mr. Phan and his law firm to anyone seeking help with the Texas State Board of Nursing. He has very good connections there and knows his way around and who to speak to. With his previous experience working there, it helps him guide you i the right direction needed for your case.

C. R.

Nurse
Nov 14, 2021

The Best Attorney

Phan Law Firm is the best attorney you can have. My issue was solved by this lawyer in half time, for half the money. I advise everyone to call this firm about your problem.

H. K.

Nurse
Jan 12, 2020

Very Compassionate and Professional

I am a registered nurse, and I had a unique situation with BON. I was seeking legal counseling. At that point in time, I was very stressed out and vulnerable, in addition to feeling I may lose my nursing license and my life would be over. After speaking with Phan, Phan gave me the reassurance I needed to make it through the next 2-3 years and that I would not lose my nursing license. Phan is very compassionate and professional.

I felt Phan was on my side and understood how much a nurse’s license means to a nurse, and he would fight for my license as if it were his. Phan’s knowledge and experience just in the area of nursing and BON is extraordinary and over the top. I was able to tell Phan knew what was needed in regard to dealing with BON and what was expected of me.

The letters sent to the BON were laid out very professional, detailed, and hit the points needed. I would not have been able to communicate with the BON like Phan did. Phan’s communication with me was excellent; he was always straightforward with me on everything that was happening, for example, any communication with BON and anything that was needed from me. Phan kept me updated on everything and continuously communicated with me throughout his service with me. Phan always followed up, and his response times for anything were very quick. Phan was always available for me. Phan always iterated he was there for me, on my side, and would fight for me, and I felt he did.

I was kept informed and updated on anything and everything. I never doubted anything Phan did for me. I am very appreciative of what Phan did for me. I was lucky to have Phan represent me. I wish no other nurses would have to go through a situation like mine or have to deal with BON, but if any nurse did, I would highly recommend Phan/The Phan Law Firm. Phan deserves more the five stars and did more than 110% for me. The hard/excellent work Phan did for me has put me in a better place, I have a low level of stress, and my name is just another name to BON.

 

J. P.

Nurse
Jan 10, 2019

Very Pleased

Mr. Phan did a wonderful job as an attorney. I was very pleased with all services provided and would give anyone requesting his services a 10 star review and to please use him.

R. D.

Nurse
Jan 2, 2019

Heartfelt Gratitude

Phong is a great and fantastic attorney. He is a good listener, very detailed, keeps to appointments, and a fighter with a compassionate heart. His wealth of knowledge and experience helped me navigate through this nerve-wracking period. Every step of the way, Phong explained to me the details of the case, what questions to expect, and what the board inferred from my case, made me aware of the facts in my case and how to answer questions, and he prepared me well for court. He was able to settle my case through mediation and achieved a dismissal.

His thorough, aggressive wealth of knowledge and education cannot be underestimated. Words cannot express the heartfelt gratitude I owe him for successfully bringing my case to a dismissal. I highly recommend him.

The Do It All Twins

Nurse
Jan 2, 2019

Careful Listener that Successfully Defended My Case

When a complaint was filed with Texas BON, I thought I would explain my situation to Texas BON nurses, and they would understand. I did not know that the Texas Board of Nurses uses criminal justice professionals using criminal justice procedures to investigate all complaints. I did not know that the Texas BON would be so sternly opposed to any explanation. I did not know that the Texas BON would be so unwavering and relentless in their prosecution. The complaint lodged against me was complicated, and the stress of defending myself alone was debilitating. That is until I met Mr. Phan at the Phan Law Firm. Mr. Phan understands the Texas BON. He listened carefully and successfully defended my case. I owe him and his expertise a debt of gratitude and I am more than happy to share my story with anyone who asks.

T. C.

Nurse
Jan 2, 2019

If there is a way, Mr. Phan will find it!

Mr. Phan is a fighter! He never gives up on a case, and if there is a way, he will find it!

D. N.

Nurse
Jan 3, 2019

Worth Every Penny

I am a Registered Nurse with several years of experience, and I was recently involved in a situation in which I never thought I would ever be. My professional life was at stake, and with it, my reputation and my family’s economic stability. I literally was about to throw the towel without putting up a fight when I came across “The Professional License Firm of Texas”.

I got a pleasant surprise when Mr. Phan himself answered my first phone call. He patiently and empathetically listened to my description of the case and gave me the peace of mind I sorely needed. He was very professional in every interaction, always positive and optimistic, and made me feel at ease even though I was going through the toughest times of my life. Thanks to Mr. Phan’s phenomenal defense of my case, it ended with a very satisfactory resolution. It was pricey, but honestly, it was worth every penny invested. I will call them again if I ever need them, and I am very confident in recommending this firm and its professionals, particularly Mr. Phan, to whoever needs their services.

M.P.

Occupational Therapist
Jan 9, 2023

Exceptional Legal Prowess and Knowledge

Phong has represented me in a couple of license defense matters over many years. He became more than a defense attorney, more than a professional service provider, he became a friend because he, without question, delivers his exceptional legal prowess and knowledge with that special quality of humanity, empathy. His guidance and personal interest in my circumstances have been much more than fulfilling a legal contract for services; he has demonstrated such strategic and insightful assistance throughout these two rather protracted cases of mine as to assure my confidence in the process.

It is my honor and privilege to have the opportunity to provide feedback to him because I believe it is important for him to know just how much his kind of professional service means to me as both a client and friend. I’m very confident in recommending his firm’s service to all in need.

J.F.

Licensed Professional Counselor (LPC)
Dec 27, 2023

A Big Win for a Tough Case

I am a registered nurse; Mr. Phan helped me out with a very serious issue with the Texas Board of Nursing. A former patient reported me to the management of the hospital where I was working. Management forwarded the complaint to the Texas Board of Nursing, and boundary/ HIPPA violations were filed against me.

After two long years, my options appeared limited, and the likelihood of a satisfactory resolution seemed nigh on impossible, but Mr. Phan got me sorted out. He fought the board so hard from emergency revocation/voluntary surrender to probation with remedial classes. A big win. I am very grateful for Mr. Phan’s service, and I recommend him for tough cases.

S. D.

Nurse
Jan 9, 2022

Complete Dismissal!

Mr. Phan is a very knowledgeable attorney who assisted me in defending my professional licensure against an unfounded claim. Mr. Phan provided me with an ironclad response to the Licensure Board, which resulted in a complete dismissal of the claim. He is the best!

F.C.

Behavioral Analyst
Feb 8, 2024

Hire them, seriously – you will not regret it. Complete dismissal.

Phong is incredibly smart and talented and knows exactly how the Board operates and what to do. In my initial search, I had signed on with The Bertolino Group, and they majorly screwed up my case and charged me outrageous amounts of money to do so. Once I saw all the mistakes that they submitted to the board, I quickly canceled with them and talked to Mr. Phan. He was so gracious and apologized for the unprofessionalism of my previous counsel. He got straight to work on my case and corrected all the errors that the Bertolino Group made.

His counsel was beyond wise, and I finally felt like I was being defended by someone who not only cared but also knew exactly what to do, how the board thought, and how to react.

The board didn’t look at my case for over 2 1/2 years [talk about stress], and Phong encouraged me to be patient, so I was. When they finally reviewed my case, they dismissed it!

Phong and Sarah stayed in contact with me about my case and were straightforward with their pricing. I never got billed for nonsense or unexpected things like I did with the Bertolino Group. They are honest and incredible at their jobs!

Hire them, seriously – you will not regret it. Even if my case had turned out differently, I felt confident the entire time that Phong was fighting my case as if it were his own. I never felt that way with the Bertolino Group.

The hardest part about picking a law firm to help defend you is not knowing if you can actually trust them to fight hard and smart for your case. You can trust The Phan Law Firm. Phong tells it like it is, doesn’t waste time, is concise and methodical, and his firm is transparent. He has your back.

D.C.

Nurse
Mar 8, 2024

Meet Our Attorney

  • Phong Phan, Esq.
    Texas Board Defense, Professional License Defense, Administrative Law

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Texas Board Defense Lawyer

Former Texas Board of Nursing (BON) Assistant General Counsel, former Texas State Board of Dental Examiners (TSBDE) General Counsel, and former Texas State Prosecutor with an intimate understanding of the board complaint process, disciplinary proceedings, licensure issues, and SOAH contested case hearings.