Nurses commit their lives to assisting others, making it particularly distressing for them when confronted with accusations or legal issues that could potentially hinder their ability to carry out their duties.
The Phan Law Firm, P.C., is devoted to defending nurses, whether they are licensed vocational nurses, registered nurses, and/or advanced practice nurses, with respect to complaints that affect their licenses.
To address your specific requirements and consult a previous Assistant General Counsel of the Texas Board of Nursing (BON), please contact us online or call (512) 524-1620 today.
Understanding the Board Complaint Process
Written Notification from BON
Nurses will receive written notification from the Board of Nursing that they are being formally investigated. The written notification will contain each allegation of wrongdoing. In this notice of complaint letter, the Board of Nursing specifically alerts the nurse, referred to in this setting as the Respondent, that they are empowered and entitled to hire the assistance of an attorney. Read more>>
What Happens After the Complaint is Filed
Once a Board complaint is received from the originated source (e.g., hospital or nurse’s employer) and the Board, depending on the type of violation(s) involved, opens up an investigation against the nurse, and a complaint letter is prepared and sent to the nurse’s last known address on file at the Board as required of all nurses who must provide the Board of Nursing with an updated address, outlines the allegations in the complaint letter and provides cursory information and notice to the nurse. Read more>>
A nurse should be aware that once an attorney is hired, the attorney is able to speak, visit, and negotiate directly with the Board investigatory staff and Board attorney on behalf of the nurse. When an attorney is hired, the Board of Nursing can no longer contact or visit directly with the nurse without that nurse’s attorney’s permission. Read more>>
Experienced Texas Board of Nursing (BON) Defense Lawyer
With over 15 years of professional license defense experience, Phong Phan, Esq. has an intimate understanding of the board complaint process, disciplinary proceedings, licensure issues, and SOAH contested case hearings. Both types of processes (substantive and procedural) are well known to Mr. Phan as he served as the Assistant General Counsel with the Texas Board of Nursing (BON), in addition to being the head attorney at the Texas State Board of Dental Examiners and a former State of Texas prosecutor exclusively dealing within the area of administrative law.
During his time as an in-house attorney at BON, Mr. Phong worked closely with the Board’s Director of Enforcement, Executive Director, Board members, and the investigatory staff. During his tenure at the BON, he regularly advised the staff regarding all types of disciplinary cases and practice violations in all kinds of practice settings, such as hospitals, home health agencies, travel nurses, etc. He also advised staff and board members regarding the eligibility of applicants with personal issues (e.g., criminal history) that may have prevented their licensure upon application.
Because of his unique background, Mr. Phan fully understands the disciplinary process at BON during all phases, having prosecuted thousands of violations of the Nursing Practice Act and the Board’s rules.
With the insight and experience he earned during his time at BON, Mr. Phong has successfully defended licensees, especially nurses, in board disciplinary complaints without compromising the feelings and concerns of his clients.
The firm understands the feelings of stress, anxiety, and angst associated with receiving a Board of Nursing complaint letter alleging serious misconduct. The firm understands that reputations, good standing, employment opportunities, and careers are at stake. The firm appreciates that these occurrences have concrete impacts on real people. As such, the firm takes a personalized approach to every case it handles.
In private practice for the last 15 years, Mr. Phan has focused his practice exclusively on defending nurses and similar other health-related professionals against Board complaints and disciplinary proceedings. Both types of processes (substantive and procedural) are well known to Mr. Phan as he served as the Assistant General Counsel with the Texas Board of Nursing (BON), in addition to being the head attorney at the Texas State Board of Dental Examiners and a former State of Texas prosecutor exclusively dealing within the area of administrative law.
The disciplinary process is daunting, and each step requires an experienced attorney in this area who can provide sound, thoughtful legal advice at each instance so that the nurse is in the best position to understand the consequences of each action and make the best decision for him or her, depending on the unique facts of each case.
Nurses often feel alone when faced with a Board complaint, not knowing who to turn to for help involving a complaint brought by the Board of Nursing. The Phan Law Firm, P.C., understands this. Candidly, the decision to hire an attorney is a critical and important decision, one that is not to be taken lightly. Given the years of education and training by nurses, the firm expects that each potential nurse-client will continue to do his or her due diligence in researching an attorney and finding an attorney and firm that can best obtain the right result for him or her. One of the key considerations, the firm believes, is whether that attorney has experience with the Board of Nursing and has defended nurses before the Board of Nursing. The Phan Law Firm has the right expertise for the best possible results.
Patient, Kind and Knowledgeable
Phong and his team were fantastic. He was kind, patient, and very knowledgeable. He guided me through the process with compassion and expertise. My issue was resolved favorably, and I remain forever grateful for his professional support and guidance.
Attentive and Patient
Mr. Phong is very attentive and patient. He took his time to understand the situation, and he guided me at every step. His knowledge, expertise, and professionalism are a testament to write about. Thank you, Mr. Phong.
Best Possible Outcome
This attorney knows what he is doing and is the best! From his communication and how hard he works for you to get the best possible outcome, you’re in great hands. Thank you and your team so much!
The Right People to Handle my Case
When your career and license are on the line, hire the right Attorney. Mr. Phan and his team are well-versed in Professional License Defense and will guide you judiciously (and keep you informed) through your legal issues every step of the way. I hired him to handle a legal issue with the Texas State Board of Nursing; I am glad I came to the right people to handle my case. I am extremely grateful and appreciate all the hard work; it’s been quite a journey, and I am grateful for the final outcome. Thanks to you and your team, a big weight has been lifted off my shoulders.
Very Attentive to Details
Mr. Phan is a very professional Lawyer and very attentive to details. He will explain to you what he can do and not do from the beginning. Very detailed itemized bills and very helpful assistance from Ms. Sarah. I would recommend Mr. Phan and his law firm to anyone seeking help with the Texas State Board of Nursing. He has very good connections there and knows his way around and who to speak to. With his previous experience working there, it helps him guide you i the right direction needed for your case.
The Best Attorney
Phan Law Firm is the best attorney you can have. My issue was solved by this lawyer in half time, for half the money. I advise everyone to call this firm about your problem.
Very Compassionate and Professional
I am a registered nurse, and I had a unique situation with BON. I was seeking legal counseling. At that point in time, I was very stressed out and vulnerable, in addition to feeling I may lose my nursing license and my life would be over. After speaking with Phan, Phan gave me the reassurance I needed to make it through the next 2-3 years and that I would not lose my nursing license. Phan is very compassionate and professional.
I felt Phan was on my side and understood how much a nurse’s license means to a nurse, and he would fight for my license as if it were his. Phan’s knowledge and experience just in the area of nursing and BON is extraordinary and over the top. I was able to tell Phan knew what was needed in regard to dealing with BON and what was expected of me.
The letters sent to the BON were laid out very professional, detailed, and hit the points needed. I would not have been able to communicate with the BON like Phan did. Phan’s communication with me was excellent; he was always straightforward with me on everything that was happening, for example, any communication with BON and anything that was needed from me. Phan kept me updated on everything and continuously communicated with me throughout his service with me. Phan always followed up, and his response times for anything were very quick. Phan was always available for me. Phan always iterated he was there for me, on my side, and would fight for me, and I felt he did.
I was kept informed and updated on anything and everything. I never doubted anything Phan did for me. I am very appreciative of what Phan did for me. I was lucky to have Phan represent me. I wish no other nurses would have to go through a situation like mine or have to deal with BON, but if any nurse did, I would highly recommend Phan/The Phan Law Firm. Phan deserves more the five stars and did more than 110% for me. The hard/excellent work Phan did for me has put me in a better place, I have a low level of stress, and my name is just another name to BON.
Mr. Phan did a wonderful job as an attorney. I was very pleased with all services provided and would give anyone requesting his services a 10 star review and to please use him.
The Do It All Twins
Phong is a great and fantastic attorney. He is a good listener, very detailed, keeps to appointments, and a fighter with a compassionate heart. His wealth of knowledge and experience helped me navigate through this nerve-wracking period. Every step of the way, Phong explained to me the details of the case, what questions to expect, and what the board inferred from my case, made me aware of the facts in my case and how to answer questions, and he prepared me well for court. He was able to settle my case through mediation and achieved a dismissal.
His thorough, aggressive wealth of knowledge and education cannot be underestimated. Words cannot express the heartfelt gratitude I owe him for successfully bringing my case to a dismissal. I highly recommend him.
Careful Listener that Successfully Defended My Case
When a complaint was filed with Texas BON, I thought I would explain my situation to Texas BON nurses, and they would understand. I did not know that the Texas Board of Nurses uses criminal justice professionals using criminal justice procedures to investigate all complaints. I did not know that the Texas BON would be so sternly opposed to any explanation. I did not know that the Texas BON would be so unwavering and relentless in their prosecution. The complaint lodged against me was complicated, and the stress of defending myself alone was debilitating. That is until I met Mr. Phan at the Phan Law Firm. Mr. Phan understands the Texas BON. He listened carefully and successfully defended my case. I owe him and his expertise a debt of gratitude and I am more than happy to share my story with anyone who asks.